Kristen Smith

Kristen Slye Smith
5500 Holmes Run Parkway, Unit 1517, Alexandria, VA 22304 · 703-461-8695
ks@kristensmith.net

Master of Technical and Scientific Communication (MTSC) · December 1994
Miami University, Oxford, Ohio

Bachelor of Arts, Communication · Journalism minor · May 1992
Edinboro University of Pennsylvania, Edinboro, Pennsylvania

Director of Workforce Development · October 2002 - October 2003
International Communications Industries Association (ICIA), Fairfax, Virginia
Organized a national contest in audiovisual (AV) technology for high school and college students which included facilitating technical committee meetings, securing equipment donations, facilitating state contests, recruiting schools and matching ICIA member volunteers with schools in their communities. Coordinated surveys of the duties of AV technicians and design-oriented professionals. Supported a grant project to implement a college curriculum in AV technology. Administered scholarship programs and assisted scholarship recipients in finding internships in the industry. Prepared career awareness materials for print and the web.

Freelance Writer and Business Consultant · May 2002 - October 2002
Imgex, Kensington, Maryland
Documented policies and procedures and assisted in preparing Imgex, a small business, for employees. Designed logo and business forms. Assisted in the management of the office.
United Way of America, Alexandria, Virginia (through Randstad)
Prepared one- and two-day versions of the trainer's guide for a training program for new United Way staff. Created learning exercises and a board game to reinforce educational messages.

"In Your Own Write" Coordinator · May 2001 - February 2002
Apples and Snakes Poetry, Battersea Arts Centre, London, United Kingdom
Organized a racial awareness project for secondary school students in four outer London boroughs. Wrote and designed promotional materials. Coordinated racial awareness training for the artists and in-service training for schools. Worked with artists to develop lesson plans for a series of five workshops that allowed students to explore issues such as race and identity and to create a live literature performance. Organized the project schedule. Prepared contracts. Assisted with other inquiries and administration for Poets in Education.

Program Coordinator · March 2000 - December 2000
American Society of Clinical Oncology, Alexandria, Virginia
Coordinated the educational program of an annual meeting with an attendance of 23,000. Worked with a committee of physicians to develop a new educational program for the fall conference that featured a practice-based focus, the integration of interactive technology for audience participation, and panel discussion of best practices in patient care. Led the creation of new a on-line communication tool that allowed the committee to exchange ideas for accelerated program development. Maintained databases of education program information. Worked with other departments and contractors on meeting logistics, database improvements, and publications development. Edited meeting publications. Prepared articles for ASCO News.

Test Call Program Manager · July 1994 - March 2000
Cancer Information Service Branch (CISB), National Cancer Institute (NCI), Bethesda, Maryland
· Federal Employee (Public Health Analyst), CISB, NCI: 1998 - 2000
· Technology Transfer Fellow, CISB, NCI: 1995 - 1998
· Health Communications Consultant, Prospect Associates, Rockville, Maryland: 1994 - 1995
Managed a national evaluation program for the Cancer Information Service (CIS). Evaluated the accuracy, completeness, and quality of responses for 1-800-4-CANCER's 19 regional call centers. Trained and managed test call supervisors and a team of test callers. Wrote and edited evaluation criteria, performance reports, and training materials. Developed a new test call program for the CIS's Publications Ordering Service. Worked with computer programmers to improve software. Conducted reliability and validity testing of evaluation criteria. Supervised support staff. Trained CIS regional supervisory and management staff in quality management.

Health Communications Intern · January 1994 - June 1994
Cancer Information Service Branch (CISB) National Cancer Institute (NCI), Bethesda, Maryland
Assisted in the management of the test call program and assisted in the management of the CIS telephone service. Conducted needs assessments regarding information resources.

Freelance Editor · October 1993 - December 1993
Public Relations Department, University of Cincinnati Medical Center, Cincinnati, Ohio
Edited contributions from more than 24 contributors into one coherent, consistent document for the University of Cincinnati Medical Center Cancer Program Annual Report.

Technical Writing Consultant · August 1992 - December 1993
Miami University Small Business Development Center, Oxford, Ohio
Counseled clients on preparing marketing strategies and materials. Edited business plans, instructional text, and counselors' reports. Taught employees and volunteer counselors computer skills and writing strategies. Created artwork, logos, and brochures for clients. Organized and conducted training sessions and seminars for counselors and clients.

Graduate Independent Study Student: Patient Education · January 1993 - May 1993
Pediatrics, McCullough-Hyde Hospital, Oxford, Ohio
Surveyed parents of hospitalized children to assess their information needs. Prepared brochures on asthma, gastroenteritis, jaundice, and respiratory problems. Interviewed specialists and worked with health professionals to test the brochures' accuracy. User-tested the documentation to determine whether the brochures fit parents' needs.

Research Assistant · February 1992 - July 1992
Dr. Tim Thompson, Edinboro University, Edinboro, Pennsylvania
Edited and illustrated a handbook for college students on communication and creativity.

Peer Tutor Coordinator · November 1990 - May 1992
Office for Students with Disabilities, Edinboro University, Edinboro, Pennsylvania
Organized the efforts of more than 180 tutors, students, readers, and learning specialists. Prepared reports, training materials, conference programs, and correspondence.

Intern for the Senior Writer · May 1991 - August 1991
Community Relations, Hamot Medical Center, Erie, Pennsylvania
Prepared press releases, public service announcements, brochures, video scripts, and magazine articles. Helped organize the Hamot 10K Run and First Night Erie 1992, an arts festival.

Portfolio and references available upon request.